ANALISIS FAKTOR PENENTU KEPUASAN KERJA KARYAWAN HOTEL

Authors

  • Rachel Dyah Wiastuti Universitas Bina Nusantara Author
  • Jenny Chandra Universitas Bina Nusantara Author

DOI:

https://doi.org/10.17509/jithor.v2i2.21000

Keywords:

Employee Satisfaction, Factor Analysis, Job Satisfaction, Working Environment

Abstract

The objective of this research is to identify the determinant factors of employee job satisfaction at Cinnamon Restaurant, Mandarin Oriental Hotel, Jakarta. Data was collected through survey using questionnaires with close-ended statement and Likert scale. Additional interview was conducted to support the data. Sample of this research is 36 employees of Cinnamon Restaurant, production and service department. Descriptive statistic was used to determine the job satisfaction factors. It shows that workplace environment and evaluation-based decision- making become the two major factors that determine the employee satisfaction. While, confirmatory factor analysis was used to confirm the existing factor of employee satisfaction. As a result, six factors were formed and named as benefit and support, environment and career opportunities, evaluation and responsibility, autonomous, communication, and job content. This research implication provide suggestion for the hotel management to better understanding their employee to enhance the organizational commitment that lead to low turnover rate.

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Published

2019-10-01

Issue

Vol. 2 No. 2 (2019): Journal of Indonesian Tourism, Hospitality and Recreation

Section

Articles

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Copyright (c) 2019 Rachel Dyah Wiastuti, Jenny Chandra

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