The Influence of Hotel Employee Job Stress towards Cyberloafing
DOI:
https://doi.org/10.17509/jithor.v5i1.40494Keywords:
Cyberloafing: Job Stress: Role Ambiguity: Role Conflicts: Work StressAbstract
A b s t r a c t
The purpose of this research is to determine the influence of employee’s job stress towards cyberloafing at Four Seasons Hotel Jakarta. Primary data was collected through survey using questionnaire with five-point Likert scale and close-ended question. Sample of this research was 36 employees at Four Seasons Hotel Jakarta in back of the house departments. Data was analyzed with descriptive statistics, correlation, regression analysis, and three hypothesis testing using SPSS. The results indicate that job stress has significantly influenced on cyberloafing with a value of 11%. Job stress and cyberloafing have low correlation, but positive and significant. Furthermore, job ambiguity showed significant influence with cyberloafing, while job conflict showed the contrary of insignificant. It showed that employees tend to do cyberloafing when they felt uncertainty or ambiguity related to their job compared to the conflict that they encountered. From this findings, hospitality companies are expected to always assure that their employees perceived certainty related to their job tasks and job description to prevent any upcoming job stress.
A b s t r a k
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