PERSEPSI KARYAWAN HOTEL TERHADAP MANFAAT SERTIFIKASI KOMPETENSI PARIWISATA BIDANG PERHOTELAN DI KOTA BANDUNG

Abstract

THE PERCEPTION OF HOTEL EMPLOYEES ON THE BENEFITS OF TOURISM COMPETENCY CERTIFICATION IN HOSPITALITY IN BANDUNG

Tourism Competency Certification is a policy made by the government to increase the qualification of Indonesian labors including hospitality. All the previous research showed that Tourism Competency Certification does not going well and reach the full potency according to the purpose, eventhough it was made for the good purpose for the labor itself. This research focusing on the perception of hotel employees on the benefits of Tourism Competency Certification in hospitality. The purpose of this research is to identifying and analyzing employees perception on the benefits of Tourism Competency Certification.. Qualitative method chosen for this research with content analysis from Harold D. Lasswell. Interviewees consist of 21 employees on different positions and work areas. The result of this research found two characteristics of employees that says Tourism Competency Certification beneficial for their worklife and not beneficial based on three levels,  that is experience, scope and linearity.  Another the result of this research is the aspect of career path, employees performance, and the competition with the other labors then divided into two perception, that is hotel employees who certify Tourism Competency Certification is beneficial and not beneficial based on their perception.