FACTOR ANALYSIS THAT FORMS EXPECTATION OF GUEST HOUSE GUEST EXPERIENCE

Authors

  • Renava Aprillea Universitas Pendidikan Indonesia Author
  • Ahmad Hudaiby Galih Kusumah Universitas Pendidikan Indonesia Author
  • Reiza Miftah Wirakusuma Universitas Pendidikan Indonesia Author

DOI:

https://doi.org/10.17509/jithor.v1i2.13763

Keywords:

Factor Analysis, Customer’s Expectation, Experienc, Guest House

Abstract

The expectation of Guest House guest experience is the expectation of the guest perspective on what the Guest House will occupy. If the manager can fulfill the guest’s expectation, it can grow the guest’s loyalty and allows being repeater guest. The purpose of this study is to determine what are the factors that forms expectations of Guest House guest experience. This research uses quantitative method with factor analysis. In this study shows that there are four factors forming expectations of Guest House guest experience, spesifically on the youth travellers.

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Published

2018-10-04

Issue

Vol. 1 No. 2 (2018): Journal of Indonesian Tourism, Hospitality and Recreation

Section

Articles

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Copyright (c) 2018 Renava Aprillea, Ahmad Hudaiby Galih Kusumah, Reiza Miftah Wirakusuma

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