PEREMPUAN PADA INDUSTRI PERHOTELAN: KINERJA ROOMMAID HOLIDAY INN EXPRESS JAKARTA WAHID HASYIM

Abstract

This study aims to analyze the performance of women in the hotel industry especially in the housekeeping department as room maid because the issue of gender equality is still a challenge around the world. The sample in this study were all ten (10) maid room people who worked at the Holiday Inn Express Jakarta Wahid Hasyim. This research method is a combination of quantitative and qualitative approaches. Quantitative data were measured using a staff performance appraisal questionnaire which was assessed by 3 superiors (2 supervisors and 1 executive housekeeper) with a Likert scale. Meanwhile, qualitative data is observation and interviews with guests and superiors. The results showed that Room Maid has a good performance based on the superior's assessment of 4 (four) performance indicators, namely work quality, work quantity, responsibility, initiative, and cooperation. The responsibility indicator has the highest value, this shows that the performance of the room maid is reliable. Overall guests are also satisfied with the services provided by the room maid during their stay. This research shows that women can be equal to men even in physical activity tasks. This means that women also have the same potential to have equal position in managerial level. The practical implications of this research are suggested to the management in hospitality industry in providing wider opportunities for women because they are reliable. The limitation of this study is that it only analyzes the performance of the room maid. Therefore, further research could test a wider sample at different locations.