Analisis Kebutuhan Pelatihan Berdasarkan Kompetensi Pramuwisata di Provinsi Jawa Tengah (Competency-Based Training Needs Analysis Of Tour Guide In Central Java)

Abstract

Training Needs Analysis is a key point of effective training, where needs or gaps of competencies identified systematically and thoroughly to achieve training goals and objectives. In this study, a set of competency standards compiled into questionnaires, then assessed according to the guides' perceptions of importance and performance level at work using self-assessment. Respondents are 95 tour guides in Central Java. The research methods also employed field observation, document study, and interview with stakeholders related to the development of competency-based training. As a result, out of the 29 competencies measured, 26 competencies considered 'very important' and others considered 'important'. Meanwhile, from the performance appraisal, 93% of competencies rated 'good', one competency rated 'very well', and one competency performed 'good enough'. If it is assumed that very important competency value indicators are the same as very good performance, then most of the respondents' performance is measured 'under-value'. This represents the needed of training, supported by the results of perceptions from stakeholders analyzed using NVivo 12 Plus.